In this article

  1. How to install the app (Intel)

  2. How to install the app (M1)

  3. How to use the app

  4. How to uninstall the app

How to install the app (Intel)

In order to only focus on your speech and filter out other people in the meeting Poise needs to install an audio plugin (ACE) that needs higher privileges. This way we remove the data of other participants at the source, so it never makes it to our servers or get transcribed.

1. Enter your Admin Password:

2. Unlock the Security and Privacy Preference

Click the lock in the lower left corner, then enter your Administrator password. The Security & Privacy system preference will then be unlocked, and you'll be able to make changes.

3. Allow System Software:

Click the Allow button to permit ACE to run on your Mac.

Note: In rare instances, a bug in MacOS can cause this prompt to fail to appear. If you don't see the Allow button, follow "Not Working?" instructions in Poise.

4 Restart Your Mac

You're at the final step. Click Restart. When you log back in to your Mac, the application will be ready to go. Good work!

How to install the app (M1)

Compared to previous Apple hardware the new Apple M1’s have a different process for installing certain software that need special privileges. In order to only focus on your speech and filter out other people in the meeting Poise needs to install an audio plugin (ACE) that needs higher privileges. This way we remove the data of other participants at the source, so it never makes it to our servers or get transcribed.

1. Enter your Admin Password:

2. Acknowledge the system alert:

You'll now see a message from the system, stating that ACE has been blocked from running. Don't worry, that's expected! Click the Open Security Preferences button to proceed.

3. Unlock the Security and Privacy Preference:

Click the lock in the lower left corner, then enter your Administrator password. The Security & Privacy system preference will then be unlocked, and you'll be able to make changes.

4. Enable System Extensions:

5. Shutdown your Mac:

Follow the steps outlined on the dialog to go into recovery mode for your Mac.

6. Select Admin User when in Recovery Mode:

7. After login select “Security Policy ...”:The Startup Security Utility should now load automatically. It can also be accessed from the Utilities menu.

Click your main system drive to highlight it, then click the Security Policy… button. This will enable you to adjust the security policy so system extensions like ACE can run.

8. Switch to Reduced Security:

  • The “Reduced Security” setting still provides your Mac with powerful security, only allowing approved Apple operating systems to run.

  • Despite the name of this setting, ACE is not a kernel extension. Instead, it's a standard audio plug-in, which receives enhanced privileges to access your system's audio. MacOS 11 simply uses the kernel extension verification system to allow ACE to load as well.

9. Reboot your Mac:

Apple menu in the upper left. Select Restart, then log back into your account as normal. You'll now see a message from the system, stating that ACE has been blocked from running. Don't worry, that's expected! Click the Open Security Preferences button to proceed.

10. Unlock the Security and Privacy Preference

Click the lock in the lower left corner, then enter your Administrator password. The Security & Privacy system preference will then be unlocked, and you'll be able to make changes.

11. Allow System Software:

Click the Allow button to permit ACE to run on your Mac.

Note: In rare instances, a bug in MacOS can cause this prompt to fail to appear. If you don't see the Allow button, follow "Not Working?" instructions in Poise.

12. Restart Your Mac

You're at the final step. Click Restart. When you log back in to your Mac, the application will be ready to go. Good work!

How to use the app

  1. Install Poised using instructions above

  2. Go to settings

  3. Connect Zoom under "Meeting Platforms"

4. Login to Zoom

5. Authorize Poised

6. All done!

How to uninstall the app

Please follow the steps below to uninstall Poised completely from your Mac:

  1. Sign out: From top right of your screen in the home view click ‘Sign Out’.

  2. Delete Audio Plugin: If Poised made you install an Audio Plugin during onboarding.

    1. Open the Poised Menu

    2. Select Uninstall Audio Driver

    3. Select Uninstall and enter your password to uninstall.

  3. Delete Poised: Go to Applications and then delete Poised.

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